Troubleshooting

I can't scan a tag.
First, reboot your device. If scanning still fails, follow the troubleshooting steps: For Android: 1) Verify NFC is enabled in Android settings: go ...
Tue, 12 Jul, 2022 at 5:25 PM
Screen lock issues on Android
General troubleshooting There are some users having trouble with the Android secure screen lock and Golf Pad TAGS. Try these steps to allow Golf P...
Tue, 12 Jul, 2022 at 5:28 PM
Tags don't work on my Samsung phone when I use a 3rd party battery
Samsung places the NFC antenna inside the OEM battery, so you will need to use the original or equivalent battery to be able to use Golf Tags and other NFC ...
Tue, 7 Dec, 2021 at 5:43 PM
Tags don't work when the phone is in my pocket.
Open Golf Pad and press the phone's power button on Android or swipe up with two fingers on iPhone. You should see SmartLock - the screen will remain a...
Tue, 7 Dec, 2021 at 5:43 PM
I'm getting random score entries or hole changes while using Golf Pad TAGS. How do I fix this?
Please be sure to turn the phone's screen off (press the power button (for Android) or swipe up with two fingers (for iPhone)) before you put the pho...
Wed, 18 Aug, 2021 at 4:44 AM
Golf Pad TAGS work great, but I've got random screenshots captured on my Samsung phone while playing a round
If you are noticing screenshots being taken while you are playing with Golf Pad TAGS, please turn off the 'Palm to capture' motion in the 'Mo...
Wed, 22 Jul, 2020 at 6:23 AM
Phone doesn't make sound or vibrate on tag scan
Sound issues: Check if the sound confirmation is turned on under preferences > Golf Pad LINK / TAGS. Note, if you turn the sound confirmation ON but dec...
Tue, 7 Dec, 2021 at 5:40 PM
Still have questions?
If you have questions not answered in the FAQ, submit a support ticket here. We'll be happy to help. Open a new support ticket
Thu, 7 Apr, 2022 at 2:20 PM
Trouble installing TAGS into the club grip.
TAGS are designed to fit most standard club grips. If your club grips aren't standard size (i.e. too small) for TAGS to fit, some users have suggested ...
Fri, 10 Jun, 2022 at 5:50 AM
When I scan a tag, it opens Google Play. How do I fix it?
If you scan a tag and it opens Google Play, disable the NFC permission on the phone and try the tags setup procedure again. Then re-enable NFC when the app ...
Mon, 25 Oct, 2021 at 8:37 PM